Glia Is A Technology Company Based In New Yorkspecializing In Digital Customer Service Solutions For The Financial Services Sectorfounded In 2012Glia Aims To Transform Customer Interactions For Financial Institutions Through A Unified Interaction Platform The Company Offers A Comprehensive Platform That Integrates Various Communication Channelsincluding Messagingvideovoicecobrowsingand Ai Automationthis Platform Enhances Customer Service By Enabling Seamless Interactions Across Digital Channelsimproving Efficiencyreducing Wait Timesand Increasing Customer Satisfactionglia Emphasizes Responsible Aiensuring That Automation Is Balanced With Human Oversight To Align With The Desired Messaging Of Financial Institutions Glia Has Partnered With Over 100 Financial Institutions Worldwideincluding Bankscredit Unionsinsurance Companiesand Fintech Providersthese Collaborations Focus On Enhancing Digital Customer Service And Improving Overall Business Resultsthe Company Has Also Been Recognized As A Cool Vendor By Gartner In 2020 And Is Available On The Aws Marketplaceexpanding Its Integration Capabilities
